Make sure you have your Name as it shows on your card, the correct billing address including zip code. Why does my payment fail?Ī: Your payment may fail if your name, address or card details don’t match what your bank has. This helps prevent fictitious and spam accounts. Q: How do I create an account on to download a direct installer or virtual machine?Ī: Accounts are automatically created when you checkout. Q: Do I have to pay the bandwidth fee to download large downloads from ?Ī: Yes, this helps cover the cost of keeping the servers running, and the enormous bandwidth requirements. Try searching for error code you received or a keyword. To search this page, press CTRL+F on Windows or Linux and ⌘+F on Mac.
